On this page, you'll find a range of help resources for students – both community-based, and internal to the University. These are extraordinary times, and can be extraordinarily difficult for students in particular, so make use of these as much as you need.
And of course, UNSA itself is always here to help! Don't hesitate to contact us at firstname.lastname@example.org
if you have questions or concerns.
Accessibility and Mental Health
The University's Counselling service runs free online drop-in sessions every day of the week, as well as individual counselling, webinars, and an after-hours support line. You can find more information here:
You can call the UON Counselling service on (02) 4921 6622
or make a booking online.
The after-hours support line is available from 5pm - 9am on weekdays and 24 hours during weekends and public holidays:
- After-hours call line: 1300 653 007
- After-hours text line: 0488 884 165
The Counselling service has also put together a 'Coping with COVID-19' page that includes tips, strategies, and an excellent series of video guides. You can access these here:
NSW Mental Health Line
If you or someone you know needs help, the Mental Health Line offers:
- professional help and advice
- referrals to local mental health services.
It is staffed by mental health professionals who will ask questions to determine if you or, the person you are concerned about, needs ongoing mental health care and how urgently it is needed.
They can put you in contact with the most relevant mental health service for children, teens, adults and older people.
The Mental Health Line is available to everyone in NSW and operates 24 hours a day, 7 days a week. Call 1800 011 511.
Lifeline is a non-profit organisation that provides free, 24-hour telephone crisis support in Australia. Volunteer crisis supporters provide suicide prevention services, mental health support and emotional assistance, not only via telephone but face-to-face and online.
Lifeline for students in the Hunter:
Lifeline can be accessed by calling 131 114 within Australia, or via:
Translation services are available.
For students with a disability, UON AccessAbility can provide support whether your condition is permanent, fluctuating or temporary. They also offer support if you are the primary carer of someone with a disability or medical condition.
For information and support, you can call AccessAbility on (02) 4921 6622 or go to:
You can contact AccessAbility via email at:
Learning / Study Support
Peer Assisted Study Sessions (PASS)
Peer Assisted Study Sessions (PASS) provide a platform for you to compare notes, discuss difficult concepts and review weekly material with other students. Sessions are led by a trained PASS leader who previously received excellent grades in your course.
It’s free, it’s proven to work, and it’s for everyone – you don’t even need to book ahead, just turn up!
Due to the pandemic, PASS are currently running in the PASS Blackboard site (you will only be able to view the PASS Blackboard site if you are enrolled in one of the courses which has PASS offered with it). More information can be found through the University's website:
If you have any questions, you can also contact PASS via email:
Academic Learning Support (ALS)
Academic skills, such as researching, independent study, writing, critical reading, problem solving and logical thinking are essential for university, which can be a new and challenging experience.
Academic Learning Support are here to help with Study Skills, Writing Skills, Maths and Stats, as well as Research Writing for Postgraduate PhD and MPhil students.
This team of dedicated Learning Advisors provide free services to all University of Newcastle students:
Contact Academic Learning Support:
More information on ALS services can be found on the University's website:
Other Resources (incl. food support)
Chaplains at the University offer compassionate help in all situations and support the spiritual life of the University community – but you do not need to belong to a religious group to see a chaplain.
Chaplains are experienced, credentialed religious workers who are authorised by their faith tradition to provide support and guidance.
You can contact the Chaplaincy by calling:
- Newcastle: (02) 4921 5571
- Central Coast: (02) 4348 4036
Free Food Map
This online map shows all local services, cafes, restaurants, charities and community support groups that provide free food and meals in Newcastle:
Food Not Bombs
FnB Newcastle is an anarchist, secular, volunteer-run crew sharing free vegan food and other resources on Awabakal land in the spirit of solidarity and mutual aid. On Monday and Wednesday nightsm, 5pm - 7pm, they set up tables in Awaba park next to Hamilton train station where you can come and collect a free meal. All are welcome.
They also receive food drop-offs from OzHarvest at various times, and share these with those in need.
For more information, follow Food Not Bombs Newcastle on Facebook: